Customer Success Project Manager


If you like to work in a dynamic environment with multiple and challenging tasks, then we are looking for you.

Kópavogur, Capital Region, Iceland · Full-time · Mid-Senior level

Who are we?

Örn Software ehf is a software company with operations in Denmark, Norway, Sweden, England, Japan and Iceland. Örn Software ehf. specializes in the creation of the EG MainManager software, which is used in the management and operation of thousands of properties. The company is part of the Danish EG group with over 2,000 employees.

In the Customer Success team, we onboard clients taking care of the implementation of the EG MainManager software and help our customers to master it.

We are looking for a coworker who is interested working in a professional and fast-paced environment where the emphasis is placed on trust, respect and a good work ethic. Our ambition is to provide the best possible service to our customers.

Your role and responsibilities

In your role as a Customer Success Project Manager, you are involved in tasks that include both personal and professional challenges. You are in close contact with the customer and other stakeholders in a constantly changing and fast-paced environment. Your most important task is to ensure that our customers get the best possible experience working with us.

Your responsibilities will include:

  • Implementation of the EG MainManager software.
  • Managing clients on all levels; technincal, business and product and helping them succeed
  • their goals.
  • Providing clients with training and webinars.
  • Introduce clients with new features.
  • Customizing of EG MainManager.

Your profile and qualifications

You are the perfect match for the role if you:

  • Have a university degree or equivalent education.
  • Have experience within IT solutions.
  • Love organising and have strong project management skills.
  • Are service-oriented.
  • Have strong analytical skills and a proactive approach.
  • Are able to familiarize you with the client’s work processes as well as the software in order to be able to answer diverse inquiries.
  • Can work independently, maintain perspective and focus on prioritizing and executing important projects.
  • Speaks Icelandic fluently
  • Possess excellent communication skills in English. It is a great advantage if you to know one Nordic language as well.

It is an advantage if you have knowledge about:

  • BIM and AutoCAD.
  • Power BI.
  • SQL.

We offer

  • Full time job with work facilities in Urðarhvar 6 in Kópavogur, Iceland.
  • A flexible working environment with the possibility to work from home to meet the demands of both your private and professional life.
  • A dynamic environment, with excellent opportunities to develop your skills and work across borders in the Nordic countries.
  • Committed colleagues who take responsibility, show care and help each other.
  • High priority of health and well-being.
  • Canteen at work.
  • Bootcamp at lunch.

Contact

If you would like more information, before you apply, please contact the Managing Director of Örn Software ehf, Guðrún Rós Jónsdóttir by phone +35 48 43 43 43 or via mail grojo@eg.dk. We evaluate the applications on an ongoing basis and recruit when the right candidate is found, so please send your CV and application as soon as possible. All inquiries are handled confidentially.

In EG we deliver Nordic vertical software that helps our customers move their businesses further.

We always strive to get better: We are a passionate team of innovators, problem solvers and doers. As an integral part of our culture, we take responsibility for our contribution to customers, to each other and to the society we live in.

Find out more at global.eg.dk or watch this short video: We are EG – YouTube if you want to know how the software we deliver makes a difference for many users every day. Read more about EG MainManager Iceland here: Um okkur – Mainmanager.



Job opportunity at EG MainManager, Iceland. Customer Success Project Manager. Contact me for more information.

Best regards
Guðrún



EG closes acquisition of Ørn Software Holding AS

We would like to share the news from EG, as we now are part of the EG group. Due to the acquisition, MainManager will change logo and corporate identity.


The new MainManager logo will be in use from the 1th of October 2022


Copenhagen, 1 August 2022 – Today EG, a leading Nordic software company, announced the closing of the acquisition of the Norwegian company Ørn Software Holding AS.

As all closing conditions are met, including the approval by Norwegian and Finnish authorities, the offer was successfully completed on 1 August 2022.

„I am very satisfied that the shareholders and the authorities have given their approval and that we can now start the collaboration with Ørn Software’s employees and customers,“ says CEO Mikkel Bardram, EG.

For more information on closing, please refer to the stock exchange announcement regarding the closing

The Norwegian software company with 160 employees has operations across the Nordic countries, including Iceland. The company has a broad product portfolio of leading software-as-a-service (“SaaS”) offerings within Real Estate Management, Energy and Sustainability Management, Industrial Maintenance and Quality Control.

„EG can support the Ørn Software management team to continue their acquisition journey and help them to further integrate the companies they have already acquired. I look forward to joining forces with our new colleagues and to working with the great products and customer relationships they bring,“ says Mikkel Bardram, EG.

Following the completion of the transaction, EG will initiate the delisting of Ørn Software Holding AS from the Euronext Growth Oslo. 

About Ørn Software

Ørn Software is a Nordic provider of SaaS solutions enabling efficient operations and maintenance across a wide range of asset-heavy industries, including real estate, manufacturing, food & beverages, and aquaculture.

The Company’s software provides customers with improved insight through data-driven operations and contributes to increased efficiency and reduced costs through digitalization of facility management and rental processes, data-driven maintenance, scheduling of resources and energy optimization.

All the above contribute to the lengthening of property and equipment lifespan, a key component of Ørn Software’s value proposition. Furthermore, the Company’s offering enables customers to reduce their environmental footprint and provides digital tools to meet reporting and regulatory requirements.

Read more about Ørn Software 

About EG

EG is a vendor of Nordic Vertical Software for private and public customers. EG’s Software-as-a-Service offerings are developed by specialists with deep industry and domain knowledge, supporting business-critical and administrative processes.

EG employs 1,700+ people primarily in the Nordics and in 2021, Group revenue was DKK 1.755 billion.

Read more about EG

For further information

Spokesperson
Mikkel Bardram, CEO, EG

Press contact
Communication Manager Per Roholt, +45 2060 9736

New identity for MainManager


As you might know, MainManager was bought by Norwegian company, Ørn Software, in December 2020.

We are still the same people working on the MainManager software. We are continuing to develop solutions, dealing with and maintaining the contact with our customers.

What is new, is that we are part of a much bigger picture. With a broader range of solutions.

As described on Ørn Softwares website:

We are field leaders in industrial maintenance and management, as well as in facility and property management. Now we are about to secure an equally strong position within Norway’s second biggest export: aquaculture. We also offer solutions for businesses wishing to keep tabs on their energy consumption and their environmental footprint. Our user-friendly systems give all its users a complete overview of business critical tasks, thus facilitating better cooperation and streamlining operations. This ensures an efficient management of real estate and industrial assets, as well as the ability to document sustainable operations

Ørn Software
Nature at its finest. New imagery for MainManager.

New imagery and logo for MainManager

As a result of the sale, we are happy to show off the new logo for our product. We hope you like it and get used to the change.

New MainManager logo

Our Facebook and LinkedIn pages have also gone through a few changes, so pop by to have a look.

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MainManager changes it’s name to Ørn Software


At the end of December 2020, the Norwegian software company View Software bought all shares in MainManager ehf. The companies have now merged under the name Ørn Software.

From ultimo April, MainManager’s company name will be changed to Ørn Software ehf. The registration number/Kennitala does NOT change as we are only changing our name. The name change is part of establishing a common vision and values ​​of all companies within the Ørn Software family. Ørn Software has succeeded well in the M&A market. We had four acquisitions in 2020 alone: Pixelwerk, Avector, MainManager and Entro IT, in addition to Facilit in 2021. Together we use our strengths to create a comprehensive range of information technology solutions and strengthening business services.


We give you the big picture. That is why we from 2021 onwards will be called ØRN Software.

The king of the sky has an eyesight eight times more powerful than that of humans. The eagle flies higher than any other bird and can rotate its head 210 degrees. It has two focal points in its eyes, so that it can look both straight ahead and sideways at the same time!

In the same manner, we help our customers to both see the tiny details as well as the whole picture.


Ørn Software offers SaaS (Software as a Service) solutions with an emphasis on real estate and quality management as well as solutions for energy efficiency and sustainability. There is a great demand for digital solutions that contribute to increased efficiency in real estate management. We are fully involved in the exciting development that is taking place in the industry.

We are a fast-growing company and have doubled the turnover last year with over 1,200 customers in the Nordic region, aiming to be a Nordic leader in our core areas. We are also entering foreign markets.

On March 29th, 2021, Ørn Software was listed on Euronext Growth in Oslo. The company raised almost ISK 4 billion, which enables the company to continue to grow. This way we can offer our customers an even more diverse range of solutions and services. Read that story here!

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Facility Management – 30 years of moving forward!


In August 1990, Gunnlaugur B. Hjartarson and Linunhonnun engineering office, along with Petur Gunnlaugsson, started the MainManager adventure. At the time, the concept of Facility Management did not exist in the minds of its founders. The main objective was maintenance of buildings and the development of knowledge banks for durability of building parts.

Founder, Gunnlaugur reflects:

We were lucky to get good customers from the beginning, but in these early years, we probably also made all the mistakes that could be made. Brave men and women were sent out to building sites to measure and record building components, ranging from windows and walls to technical systems and beyond. We soon became champions on registering building parts, but we had little focus on how maintaining all this detailed information would do the building owner any good. When we saw what they really needed; tools that solves daily tasks, we began to identify what kind of processes are useful for the general management of real estate.

This was a good lesson for us – and our customers. It should be mentioned that they are still our customers today.

After some time, we learned that our subject is called „Facility Management“. We have developed this subject further, with great partners in Scandinavia and the UK. The journey has been extremely instructive. Now, 30 years later, MainManager is used to manage 10.000.000 m2, in 7 countries.

Through our many and varied customers, and off course our skilled employees, we have learned which processes in Facility Management gives the most benefits. It is fair to say that MainManager over the years has developed recognized and tested solutions within the Facility Management sector. So, after 30 years on our own, we are now super excited to start a new adventure as part of the ØRN Software family. I always wanted our product to be accessible for everyone who needs a clear overview of their properties. With ØRN, we will achieve just that.



Graphic Designer, Gro Teig continues:

In 2017 I started my adventure in MainManager. That makes me one of the latest to join the MainManager team. Still, I think my observations, my experience, (and my survey for the employees…) can shed some light on the people behind the product.

So, what started with 1 person in Iceland 30 years ago, now consists of a group of talented individuals in Iceland, Denmark, and Norway. We love to educate ourselves, and in total we spent around 120 years doing so : )

As a goldsmith, turned graphic designer, I must admit, I was a bit nervous about joining the crew of developers, engineers, sales- and product experts. I had been very ill for a few years. I felt a bit off my game, and entered a high intensity work environment, with my own reduced work capacity. All my nerves were soon calmed, as I from the start was very well taken care of. A reason for this might be that we, in addition to working with making great software, also are raising 37 children, 5 dogs, 5 cats and 9 (!) rabbits. That requires a lot of care & love!

I guess we also really love our workplace, as we in average have spent more than 10 years in MainManager. Some a lot more, a couple of us a little less. One can only do so much business, without a good dose of pleasure. We are travelers, nature lovers, party people, sportsmen- and women. We love Fridays, but do not mind Mondays. For those of us, who needs coffee to get through the week, we drink around 4 cups of the brew every day.

Every year all employees, and our partners, meet up for a fun weekend. With offices in Iceland, Denmark, and Norway, we do not really see each other that often. The annual party is therefore an event we all look forward to! 2020 was sadly a year we were not able to keep up the tradition, hug each other and dance the night away. I hope we can reach out beyond the screen soon!”


Now we are entering a new era, with our new extended family; Ørn Software. It’s exciting and we are looking forward to the road we’re going to walk with our new colleagues in Norway.



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And then we take… Japan


We are thrilled to announce our collaboration with Global BIM and KAJIMA Corporation in Japan and Singapore.


Together with One Eighty in UK and the Kajima branch in UK and Ireland, MainManager are working in some exciting projects in Japan and Singapore such as Yokohama Gate Tower, Hakata station in Japan and BIM developments in JTC project in Singapore. We are really happy – and very proud – about this unique collaboration!

MainManager recently signed a contract with GlobalBIM in Japan, a subsidiary company of Kajima Corporation. This means that MainManager FM software will be distributed in the Japanese and Singaporean market, which is really exciting for us in MainManager.

GlobalBIM is – through Kajima Corporation – already engaged in using MainManager in big projects, such as the JTC joint research project in Singapore, Yokohama Gate Tower and Hakata Station 4-chome in Japan and few others.

This is the result of a very good cooperation between MainManager and our partners. By taking this step together, Global BIM and Kajima Corporation are taking a lead in the Asian market, in using BIM in Facility Management.


Yokohama Gate Tower. 84000m2 building in Yokohama, Japan.


As our contact Bata Tamas in Global BIM says:

Global BIM Inc. initially selected MainManager as partner and IWMS software solution for the Kajima Group, a leading AEC company in Japan. Our group now believes that this software offers unique value to all our external customers and is currently working with leading AEC and Facilities Management companies in customizing the delivery of products and services to meet the highest quality and the most challenging needs of customers in Japan and Singapore. In the future, considering the latest technological trends such as IoT, AR/VR, and AI, we will promote integration with public databases and development. In addition, global BIM Inc. is also looking ahead to the future of the built environment and envisions a fully integrated digital twin supported by an ecosystem of diverse solutions centered on MainManager

バタ タマーシュ (Tamas, Global BIM)

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View Software Acquires MainManager


New chapter for MainManager

The MainManager team is looking forward to being part of View Software and the Viking Venture family. We have found a perfect match for our vision and ambition to be a leading company within Facility Management in the Nordic region and other countries. We are experiencing a major shift in the construction industry. Professional building owners are gaining much more focus on how to efficiently managing their building portfolio. Using FM tools enables them to make even better decisions about new facilities and more sustainable solutions.

Who is View Software?

View Software is a Norwegian company with a dominant position in the development of software to support all forms of digital maintenance and energy follow-up. The company was founded in 1990 and has its headquarter in Trondheim. Their current activities are based in Scandinavia, but they have a clear strategy and goal of expanding in other parts of the world.

In recent years, View Software has acquired a number of software companies that support the maintenance of production equipment, aquaculture and properties. Read more about viewsoftware.

With the acquisition of MainManager, we have gained access to a modern software platform that will quickly strengthen our competitiveness in Scandinavia. When we look across our portfolio, we will be able to put together unique industry-specific solutions. Solutions that will enable our customers to realize even greater gains with View MainManager in the future.

Sten-Roger Karlsen, CEO View Software

View Software Acquires MainManager

Why selling MainManager?

At MainManager, we have always had ambitions to distribute the solution to the whole world. After 30 years in the Nordic region, we have learned that it requires in-depth market understanding and capital to gain a foothold in new markets. The owners of MainManager see the transfer as an important part of being able to realize the company’s full potential. We believe that View Software can meet this long-term strategic challenge. View works professionally with sales. Customer Success and User Experience Design are among the company’s core competencies. We have no doubt that it will benefit our current and new customers.

Will the sale lead to any major changes?

The founders of MainManager, Gunnlaugur B. Hjartarson and Gudmundur Ludvigsson, will remain in the company. They will become investors in View Software in connection with the transfer. All other employees remain in the company after the takeover. Our Icelandic team continues to work tirelessly from Reykjavik, and daily tasks will still be solved from our offices in Oslo and Copenhagen. MainManager’s brand and interface, lives on. We look forward to welcoming you and a lot of new users to View MainManager.

This image has an empty alt attribute; its file name is Gudrun-Ros-Jonsdottir.jpg

Best regards

Guðrún Rós Jónsdóttir, CEO MainManager

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Hattrick for MainManager!


MainManager – ‘Excellent in Iceland’ – three years in a row

In September 2020, MainManager Facility Management once again received the Fyrirmyndarfyrirtæki í Rekstri (Excellent in Iceland) recognition by Viðskiptablaðið and Keldan. MainManager is among the 3% of companies in the country to receive this award. Now we have received it three years in a row – and we are pretty happy about the hattrick!


MainManager Facility Management - 'Excellent in Iceland' three years in a row
We are really happy to have accomplished this, three years in a row now.

In order to get listed, companies need to live up to various conditions;

The companies must have delivered a positive return in the 2019 fiscal year. Revenues must have exceeded 30 million IS krónur, assets over 80 million, and the equity ratio must have exceeded 20%. In addition, other factors, like the results from previous year are taken into account.

But that’s not all

In addition to receiving the ‘Excellent in Iceland’ recognition, we are really excited about the development of our future MainManager FM version. We have learnt a lot within Facility Management for the last few years, and we are still learning. We have a great team, that consists of a diverse group of talented individuals that are passionate about delivering an outstanding product and service. That’s how we move forward in such a good way.

Big shoutout to MainManager Facility Management offices in Denmark and Norway, we all pull together! Hopefully we get to hang out together again – both customers and MainManager teams – across the different countries, when the world opens up again. In the meantime – stay safe out there.


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Kristians visit to Aalesund

Kristian visited Aalesund last weekThe new Aalesund municipality is the result of a merger of five municipalities on…

Posted by MainManager on Wednesday, March 11, 2020

Fantastic experience at The port of Aarhus


A customer visit to remember!

The port of Aarhus have been our customers for almost ten years, and will now expand the use of MainManager to all of their buildings around the harbor. The port is Denmark’s largest commercial port, with the country’s largest container terminal and the largest public bulk turnover. This means that a significant part of the consumer goods that are imported and exported to and from Denmark are handled via The port of Aarhus.

Last Friday Gudmundur and I visited The port. We were very lucky to get a guided tour to see the biggest container cranes.

Gudmundur enjoying the spectacular view from the top!
Nerve wrecking view through the glass floor – especially when you’re scared of heights!
But I’m doing my part, as the crane operator.

A few facts about the cranes:

  • These big cranes handle approximately 550.000 20 feet container in one year – more than 1 pr. minute
  • They are more than 50 meters high
  • The steel wire that lifts the containers weighs 3600 kg – only the wire itself
  • The power supply for a crane is 10.000 volt
  • They can lift cargo weighing up to 100 ton
Standing there at the top of a crane, we were so lucky to see the 40 year anniversary flight of the Danish F-16 fighter jets when they passed by Aarhus in formation.

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